Call Centre Agent Jobs At FNB

Location: Johannesburg
Job Type: Full time

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FirstRand Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved.

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• Must have Matric, REE and NQF level 4 or 5 FAIS qualifications.
• Must have a minimum of 2 years of personal line experience.
• At least 2 years of experience in commercial lines environment.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment that is progressive and agile.
• Opportunities to innovate where iniative is taken and owned end to end.

We can be a match if you are:

• Adaptable and curious.
• Analyse complex data sets.
• Thrive in a collaborative environment.

Apply Online for the Call Centre Agent Jobs At FNB

Closing date: 13/02/25