Eskom: Service Agent Contact Centre X10

Position: Service Agent Contact Centre X10(Secondment)Dx-Polokwane
Vacancy type: Internal
Task Grade: T10
Area of Speacialization: To provide a professional service to all customers via all available mediums
Department: Contact Centre
Business Unit: Customer Services
Location: South Africa (Limpopo)
Reference Number: MRMSACC092021

Minimum Requirements

Qualification(s):

  • Relevant 3 year Diploma or related

Related Minimum Experience

  • 3 Years related experience
  • Experience in working with customers and customer relations

Skills and Competencies

Behavioural

  • Integrity.
  • Honesty.
  • Trustworthiness.
  • Professionalism.

Leadership

  • Team player.
  • Motivating teams.
  • Coaching and mentoring.
  • Developing.

Knowledge

  • Organisational knowledge (Eskom).
  • Ability to deal with stress.
  • Report compilation.
  • Service Delivery Training.
  • Effective Time Management.

Skill

  • Interpersonal skills.
  • Planning and organisational skills.
  • Customer Service and product skills.
  • Telephone skills.
  • Computer skills.
  • Communication skills.

Key Responsibilities

  • Handling inbound and outbound interactions.
  • Handling back-office activities (non-technical dispatch & follow Up’s).
  • Handling multi-media activities and outbound (pro-active customer interaction) campaigns.
  • Strive for excellence in customer interaction and service improvement.
  • Supports marketing, sales and customer service processes.
  • Perform vending, prepaid and easy pay activities.

Apply Online for the Service Agent Contact Centre X10

Closing Date: 29/9/2021

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