Eskom: Service Agent Contact Centre X10
Position: Service Agent Contact Centre X10(Secondment)Dx-Polokwane
Vacancy type: Internal
Task Grade: T10
Area of Speacialization: To provide a professional service to all customers via all available mediums
Department: Contact Centre
Business Unit: Customer Services
Location: South Africa (Limpopo)
Reference Number: MRMSACC092021
Minimum Requirements
Qualification(s):
- Relevant 3 year Diploma or related
Related Minimum Experience
- 3 Years related experience
- Experience in working with customers and customer relations
Skills and Competencies
Behavioural
- Integrity.
- Honesty.
- Trustworthiness.
- Professionalism.
Leadership
- Team player.
- Motivating teams.
- Coaching and mentoring.
- Developing.
Knowledge
- Organisational knowledge (Eskom).
- Ability to deal with stress.
- Report compilation.
- Service Delivery Training.
- Effective Time Management.
Skill
- Interpersonal skills.
- Planning and organisational skills.
- Customer Service and product skills.
- Telephone skills.
- Computer skills.
- Communication skills.
Key Responsibilities
- Handling inbound and outbound interactions.
- Handling back-office activities (non-technical dispatch & follow Up’s).
- Handling multi-media activities and outbound (pro-active customer interaction) campaigns.
- Strive for excellence in customer interaction and service improvement.
- Supports marketing, sales and customer service processes.
- Perform vending, prepaid and easy pay activities.
Apply Online for the Service Agent Contact Centre X10
Closing Date: 29/9/2021