Santam: Client Service Consultant
This career opportunity is available at Santam Direct for the Client Engagement Department; the successful incumbent will be based in Bellville.
Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
WHAT WILL YOU DO?
The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call centre environment.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
- Accurately capture client information on the relevant system.
- Execute client requests within the agreed timeframes, quality standards and legislation.
- Handle all the administrative tasks according to agreed standards and turnaround times.
- Engage with client in a client centricity manner.
- Excellent time management skills.
- Consistent achievement of agreed productivity.
QUALIFICATIONS AND EXPERIENCE
- Grade 12/ Matric.
- NQF Level 4 Qualification in Short Term Insurance.
- Regulatory Exam (RE 5).
- Experience in short term insurance.
- Willing to work shifts as well as overtime.
SPECIFIC REQUIREMENTS
- Four week training period after which your knowledge will be assessed.
KNOWLEDGE AND SKILLS
- Strong verbal and written communication skills.
- Excellent interpersonal, communication and networking skills.
- Strong client service orientation.
- Ability to work under pressure.
- Attention to detail.
- Self-motivated and comfortable in taking initiative.
- Ability to work independently.
PERSONAL ATTRIBUTES
- Drives results.
- Collaborates.
- Client focus.
- Flexibility and adaptability.
- Cultivates innovation.
- Analytical thinking.
- Influencing/ gaining commitment.
Apply Online for the Santam: Client Service Consultant
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