Market Manager- Franchise (Gauteng)

Work Level: Senior
Job Type: Permanent
Salary: Market Related
EE Position: Yes
Location: Gauteng
Reference Number: Ops2112020

Description

The purpose of this role will be to provide operational leadership and guidance to our Franchise Partners across all operational elements to ensure excellence Customer Experience, including the followin areas:

• Drive profitability of the restaurants by partnering with Franchisees to deliver positive unit economics
• Influence Franchise partners to adhere to all operational standards and drive sales through a strong financial and commercial lens
• Developing, coaching and driving a high-performance team of FBC’s

Key responsibilities include:

• Lead, guide and coach direct reports driving accountability as they execute against their key responsibilities
• Drive profitability of the restaurants and partner up with Franchisees to deliver positive unit economics
• Drive engagement and alignment with Fz partners through Quarterly Business Reviews (QBR)
• Ensure strategic focus placed on World Class Operations through the Operations Capability Assessment (OCA) and other tools and measures
• Field Visits, in restaurant, with Fz leadership teams

Requirements

Qualifications:

• A completed Business related degree

Experience:

• 5 – 7 years overall experience, with emphasis on operations in a retail and/or consumer orientated service industry, preferably multi-outlet food/quick service restaurant environment. Experience, ideally, spans both operations and HR
• Must have a strong financial acumen/ commercial lens

Competencies/Skills:

Skills:

• Core leadership skill and ability is key to the role
• The MM should be able to guide and assist Franchisees in growing their teams and driving them towards productivity
• The individual will require the ability to communicate well across all levels of the Fz organisation and have the ability to lead through influencing

Competencies will include:

• P&L understanding and commercial awareness,
• problem solver that is results orientated and the ability to integrate and accurately evaluate multiple sources of information and to make interpretations that will help Fz’s gain awareness and thereby achieve agreed-upon results
• Sound computer literacy skills are a must

Apply for the Market Manager- Franchise (Gauteng)