Department of Public Works and Infrastructure: Service Desk Agent (X21 posts) for 36 months contract
The Department of Public Works is an equal opportunity, affirmative action employer. The intention is to promote representativity in the Public Service through the filling of these posts and with persons whose appointment will promote representativity, will receive preference.
SERVICE DESK AGENTS: INFORMATION TECHNOLOGY SYSTEMS OPERATIONS (21 POSTS) (36
MONTHS CONTRACT) REF NO: 2022/132
SALARY: R 176 310 per annum
CENTER: Head Office (Head Office)
JOB PURPOSE: To intercept service desk calls for the department’s internal and external clients, provide first line support and routing them to both ICT and Business units
REQUIREMENTS:
- Senior Certificate/Matric or equivalent NQF Level 4 qualification.
- Minimum of 12 months completed learner ship or internship programme or exposure in a customer service, ICT or Facilities Management environment.
- Training on Telephone etiquette, Customer service and PFMA will be added advantage.
- Computer skills such as an understanding of Ms Word, Excel, internet browsing, tasking and email.
- Good verbal communication and listening skills.
- Typing skills with knowledge of Call Logging systems.
- The candidates should be prepared to work shifts and week-ends.
ENQUIRES: Ms. L Skhosana, Tel: (012) 406 1286 / (012) 492 2317
HEAD OFFICE APPLICATIONS: Post: The Director-General, Department of Public Works and Infrastructure, Private Bag X65, Pretoria, 0001 or Hand-delivery: The CGO Building, Corner Bosman and Madiba Streets, Pretoria. For Attention: Ms. N.P. Mudau.
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Closing Date: 25 March 2022, 16h00.