Flash: Call Centre Agent X9 Job Posts

Flash: Call Centre Agent X9 Job Posts: We are looking for a Call Centre Agent, in Bellville, Cape Town to provide customer services to the customers.

Job Ref #: FH-381
Industry: Call Centre
Job Type: Contract
Positions Available: 9

RESPONSIBILITIES

  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Effectively deal with job stress, angry callers, and upset customers
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Answer calls professionally
  • Respond to customer inquiries
  • Enter customer information and update
  • Process Orders accurately
  • Identify and escalate priority issues
  • Sell to Customers
  • Route calls to appropriate resources
  • Follow up customer calls where necessary
  • Complete attendance registers
  • Meets commitments to customers
  • Other duties as assigned by management

Minimum Requirements:

Essential 

  • Matric.
  • African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona.

Skills

  • 6 months Call Centre Experience
  • Computer Literacy

Attributes

  • Be able to listen to the customer’s query and respond adequately
  • Perfect telephone etiquette
  • Able to handle irate customers
  • Able to multitask

Apply Online for the Flash: Call Centre Agent X9 Job Posts

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