Clicks: Shop Assistant / Cashier 2022

Position Summary

Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: South Africa
Contract: Permanent
EE position: Yes
Brand: Clicks Group

Introduction:

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

  • To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
  • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
  • To ensure the safe handling of cash at all times.
  • To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
  • To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
  • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
  • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
  • To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
  • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

  • Basic maths calculations.
  • Retail/FMCG background and understanding of merchandising and promotions principles.
  • Understanding of stock management procedures.
  • Knowledge of customer service excellence.

Skills:

  • Planning and organising skills.
  • Problem-solving skills.
  • Strong customer orientation.
  • Good communication skills.
  • Computer literacy.
  • Numeracy skills.

Competencies:

Essential:

  • Relating and networking.
  • Following instructions and procedures.
  • Delivering Results and Meeting Customer Expectations.

Desirable:

  • Working with people.
  • Persuading and Influencing.
  • Planning and Organising.
  • Coping with Pressures and Setbacks.

Minimum requirements

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